Setup

How to Set Up Your Vendors

This article will show you how you can set up your vendors on Returnify and make changes to their settings.

Last updated October 24th, 2020

With Returnify, you are able to sync your returns automatically with your vendors’ return portal, minimizing the back-and-forth communication you need to do regarding returns. To do this, you need to ensure that your vendors are set up in your Returnify account.

Syncing Vendors from Jetti

If you have a Jetti account, you can connect it to your Returnify account. Once you have done this, your vendors will automatically be imported from Jetti, including the settings you have set up within Jetti.

The list of your vendors can be found under the Locations tab.

Changing Vendor Settings from Returnify

If you want to change the settings of a particular vendor in Returnify, such as their Returns Policy or Name, you can do so.

  1. Navigate to the Locations tab and click on the vendor that you want to change the settings for.
  2. Set the settings as wished, and click save. Here you will also see the pre-existing settings that have been set in Jetti.

Setting up Your Shipping Settings

You need to also decide on the shipping settings for your vendors. These settings can be found under the other vendor settings: Locations > Click on Vendor Name.

  1. If you want to enable the generation of shipping labels, select Shipping labels
  2. If you want to enter tracking details manually for items, select Ask customer to enter tracking details. You might want to do this if you've provided a label yourself via the post office or the tracking was sent by the vendor.
  3. If you want to provide manual instructions, and want this text to be displayed to the customer, select Manual instructions.

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